Privacy and data protection policy

Robert Charles is strongly committed to protecting the privacy of users. As you browse our website and whenever you communicate with us, we collect information. It deepens our understanding of what works and what doesn’t, which helps make our communications more effective. The more information we have, the more efficiently we are able to operate.

We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your information is safe. Please read this policy carefully, and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

By providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy. We may update this policy from time to time without notice to you, so please check it regularly, particularly if you are sending personal information to us. If you have any questions please write to us at info@robertcharles.co.uk.

Why we collect information

We collect information every time you interact with us. The type and quantity of information we collect and how we use it depends on why you are providing it. We collect two kinds of information from visitors to our website:

  1. non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
  2. personal information such as name, postal address, telephone number and e-mail address. We collect this information only in connection with specific activities, such as requesting details about our kitchen design service. The information is needed to fulfil your request. You don’t have to disclose any of this information to browse our website. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

Usage of information

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We will use the information you provide to:

  • record any contact we have with you; and
  • fulfil requests for our services.

Who we share your data with

We do not sell or share personal details to third parties for the purposes of marketing. In other cases we will not disclose any of your personal data except in accordance with this policy, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it or to protect the rights, property and safety of Robert Charles, or others. This includes disclosing your details if required to the police, regulatory bodies or legal advisors.

How we keep your data safe

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect your personal details. Our website may from time to time contain links to third party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

How we use cookies

Web cookies are small snippets of text saved on your computer or mobile device that distinguish you from other users of a website. Like most websites, Rober Charles uses cookies. We use cookies for three main purposes:

  • Collect anonymous statistics – it’s really useful for us to be able to see which pages are the most popular and how people are using them.
  • Social media – if you use Twitter or Facebook, cookies can help smooth the sharing process between our site and your online feeds.
  • Measuring how cost-effective our advertising is – as a small company, we need to watch our advertising spend carefully. Cookies are used to help us see how many people who click our adverts go on to do something further (for example, making contact via out online form). These cookies expire after 30 days of inactivity and do not contain information that can personally identify you.

Website cookie acceptance

By using our website you consent to our use of cookies as updated from time to time and the cookies we use will be stored on your device (unless rejected or disabled by your browser).

Turning cookies off

Internet browsers normally accept cookies by default. However, all modern browsers let you turn off either all or third-party cookies. This varies depending on which browser you’re using. If you do not accept our use of cookies as set out above, please set your browser to reject cookies. This may impair your ability to use our website. The option to do this is usually found in your browser’s Options, Settings, or Preferences menu.

How to change your cookie settings in:

We may update our use of cookies from time to time and this policy, so please check this policy regularly.You can find out more about cookies at www.allaboutcookies.org.

Changes to this policy

We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. When further updates to the policy are made they will be posted on this page, but rest assured we won’t ever make any other changes to the way we use your data without asking you first.

Further information

The laws that dictate how your personal information can be used are:

This document was last updated September 2020.